What This FAQ Section Covers
This page covers the questions that come up most often — from opening an account and verifying your identity, to sending a deposit via GCash or InstaPay and cashing out to your Maya wallet. Each answer is written around how the platform actually works, not a generic script. Where a step differs by device — mobile browser versus desktop — we call
it out so you know exactly what to tap or click. If you are in Manila or Antipolo and accessing the lobby on mobile, the same account and wallet rules apply as anywhere else in the Philippines where access is permitted under local law. We update answers when processes change, so the copy here reflects the current account flow. For anything not
covered, our live chat and email channels are open — see the support section below for how to reach us and when responses typically come through.
- GCash deposits
- Maya withdrawals
- InstaPay transfers
- Account verification
- Live chat access